Training and Workshops

Sales Process and Customer Journey Mapping

Our workshops are inspiring, informative and to the point. We can arrange a venue, or we’ll come to you.

Do you sometimes think you and your customers are not on the same wavelength?  Do customer decisions seem to take ages?

Often what we want our customers to do is very different to what they actually want from us.  In this practical, interactive (and fun!) workshop, we will break down your internal Sales Process and compare it with your Customer Journey.  Highlighting ‘Hot Spots’ along the way, and identifying key customer contacts and stakeholders, you will leave feeling more in control and with a much greater understanding of your customers and what is important for them.

You will also have a simple yet detailed Sales Process and Customer Journey mapped out in an easy to read format and a poster that the entire team can use.

Contact us now

01273 858044