Training and Workshops

Managing client expectations

Our workshops are inspiring, informative and to the point. We can arrange a venue, or we’ll come to you.

All too often there is a gap between what a client expects and what they finally receive or experience.  We will take you through some principles of problem free client management so you can deliver the services and products your customers are expecting. We also look at different methods of communication, how they affect your customer relationships, and how you can communicate better.

“One of the most helpful and informative training courses I have attended.  The combination of learning the theory and putting it into practice with professional role play has helped me gain so much to use within my job.”  Delegate from Leapfrogg

Contact us now

01273 858044